Terms and Conditions

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability.  The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
The price shown for the goods excludes postage and packing unless specifically stated. The price you pay will include VAT for all deliveries within the European Union. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Cost of postage is €10 within Ireland, €15 within Northern Ireland & the UK (subject to customs duties), €25 within Europe, for the USA please email for postage cost, info@ellenb.ie. Larger packages will vary in cost depending on weight.

International orders may be subject to import taxes, customs duties and fees on arrival, levied by your country’s customs department. When ordering from this Site, the recipient of the shipment is the importer of record and is responsible for any of these import fees as well as complying with all laws and regulation of the destination country.

We are not responsible for refunds if packages are refused due to high import fees, packages are not picked up by the recipient of the shipment, packages cannot clear customs due to import restrictions of the destination country or items are missing because they are confiscated by customs.

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. Please note that shipping costs cannot be refunded.

None of the above Terms and Conditions affects your statutory consumer rights.